Friday, 26 July 2019

The Nutgraf : Can't talk, WhatsApp only

Good Morning Jigar,
 
Welcome to The Nutgraf, your weekly newsletter for context on what's happening around you, and a view of how it may pan out in the future. A less depressing version of FaceApp, if you will.
 
Let's dive in. Starting with the big blue app itself : Facebook, which had...quite the week.
 
The Laws of Large Numbers
Will Cathcart, the global head of WhatsApp is in India. WhatsApp, let me remind you, is owned by Facebook.
 
Anyway, in the last couple of days, Mr. Cathcart been meeting regulators like the RBI and some ministry officials in Delhi.
 
Why?
 
Because Facebook really needs a break in India.
 
And finally, they just may have got one.
 
A social network. A country. A love story.
 
Facebook's history in India has followed a remarkable pattern. See if you can spot it:
 
  • Facebook launches Internet.org/Free Basics in India.
  • Indian Government bans Free Basics.
  • Facebook launches WhatsApp-based Payments in India.
  • Indian Government blocks WhatsApp Payments.
  • Facebook unveils Libra, a global digital cryptocurrency
  • Indian Government bans all cryptocurrency, and is considering implementing a 10-year jail term for those who use them.
 
Facebook and India have a weird, dysfunctional, probably unhealthy, co-dependent relationship - they need each other, but they can't stand each other. Like every Jurassic Park movie and the T-Rex.
 
Facebook needs India because...
 
While it may not have India's regulators, Facebook certainly has India's users. India is Facebook's a) Largest market by country b) Strongest growth market. Estimates suggest nearly 1 in 6 of Facebook's users are in India.
 
India needs Facebook because...
 
There are about 450 million users connected to the internet in India. Total. We always knew this number.
 
Yesterday, Will Cathcart released a specific number.
 
400 million Indians use WhatsApp every month.
Pay it Forward
 
Will Cathcart has one thing going for him though. He's not his predecessor. The previous head of WhatsApp, Chris Daniels, was also the brains behind Internet.org, later Free Basics. And there was little love lost between Free Basics and India.
 
So what did Will really want with his 400 million users?
 
Simple. Payments.
The story of WhatsApp and payments in India is complicated.
 
  1. WhatsApp used UPI to integrate payments into the app back in 2017 (incidentally, The Ken was the first to break that story).
     
  2. This made some local players unhappy, who were primarily wallet-based, and had to scrounge and fight for users the hard way.  Accusations of favouritism and special treatment were levied.
     
  3. Then the RBI stopped WhatsApp from expanding further into payments, citing data localisation laws.
     
  4. Meanwhile, Google, Amazon and Flipkart jumped on the UPI bandwagon. Together, these companies spent millions acquiring users. All while WhatsApp, with its 400 million users, stood helplessly watching, crippled. This was a golden era for these companies, which lasted till...
 
Yesterday.
 
Because Will Cathcart announced that WhatsApp was finally compliant with all regulations, and added:
 
"We can't wait to provide the service to more of our users all across India later this year"
 
Did you hear that?
 
It's here.
Facebook's flesh wound
In case you missed it, last week,  the Federal Trade Commission (FTC) in the US announced a cool $5 billion fine on Facebook. It's the largest fine levied by the FTC on any company. By some distance.
 
However, as several critics noted, this was all pointless because:
 
  • The amount is insignificant. $5 billion is nothing for Facebook. It's not even a tenth of the company's annual revenue.
     
  • It did nothing to hurt Facebook. In fact, the company's stock has been up 10% since April, when it announced the possibility of a fine.
     
  • Facebook didn't have to admit any wrongdoing.
     
  • Mark Zuckerberg wasn't held personally responsible.
     
  • Facebook didn't have to address any consumer protection stuff like password protection, advertiser fraud, or letting employees access private user messages.

Couldn't the FTC have done more?
 
Sure. The FTC wanted to levy a larger fine and add more clauses, but couldn't because:
 
  • They were outspent. Facebook's annual revenue of $55 billion is more than 200 times the budget for regulators.
     
  • The FTC needed more discretionary power. Which they didn't have.
     
  • Facebook believed it owed a few hundred million dollars, tops, and was confident that if the FTC pressed harder, they would take them to court, where Facebook would prevail.
     
  • An adverse court decision would have significantly damaged the FTC's standing and its ability to pursue future transgressions.
 
However, like everything else, there's more.
Empires across three continents are tested
Last week was a big one for regulators. Across three continents.
 
In the US…
 
The Justice Department announced it would start an antitrust review into whether companies in search, social media and some retail services had accumulated market power and acted to reduce competition. No companies were named, but...search. Social. Retail. Come on.
 
In the EU…
 
EU Competition Commissioner Margrethe Vestager is preparing to launch a full probe into Amazon in coming days. Vestager, we must remind you, took on Google and levied a multi-billion euro fine.

In India…

The government has asked the Competition Commission of India (CCI) to probe whether the big four audit firms : KPMG, EY, Deloitte and PWC abused their dominant position by creating entry barriers against other firms.
Meanwhile, Chinese checkers...
Have you heard of something called STAR Market?
 
Inspired by the US tech-heavy Nasdaq, STAR Market is a Chinese stock exchange created to promote home-grown, local tech firms. IPOs. Trading. You name it. STAR started trading last week.

So how did it do?

At first, very well. It even created three billionaires out of tech executives. The total capitalisation of the board more than doubled in the first day.

Excellent. Then?

Things went south.

Oh?

Yes, it lost over a billion dollars the next day.

Woah. So what does it mean?

If you are one of those people advocating a NASDAQ-style exchange in India, particularly for IPO-ing tech firms because the current terms for IPO seem too onerous, think again. There are lessons here.
Jio frees up some cash
Reliance Jio is getting a foreign company to make an investment into its tower arm.

It's a complicated - no really complicated deal. I am not even going to try to explain it. But suffice to say that once it's done, Jio will be able to pay off some of its debts and have some ammunition to take on Airtel and Idea. Airtel and Idea have already raised Rs 25,000 crore each through some rights issues.

The value of the Reliance deal?

Rs 25,000 crore.

It's not over yet.
What We're Reading
Ruhi, our resident healthcare reporter is reading a book called Courage to be Disliked by Ichiro Kishimi and Fumitake Koga. Supposed to be a bestseller in Japan. I was intrigued, and asked her about it.

"It's a great book. Based on the theories of Adler, the famous psychologist, the entire book is a dialogue between a philosopher and a young man. About life. About meaning. About moving on. Better than an MBA. You should read it"

I was sceptical.

Here's an excerpt she sent me on Slack:

"The courage to be happy also includes the courage to be disliked. When you have gained that courage, your interpersonal relationships will all at once change into things of lightness."

Deep.
That's about it. Have a wonderful weekend.
 
Have the courage to be disliked. Just a little bit.
 
Regards,
Praveen Gopal Krishnan
praveen@the-ken.com
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Friday, 19 July 2019

The Nutgraf : Netflix's last growth market

 
Hello Jigar,
 
Yes. We have a name.
 
More importantly, we have a 'what'.
 
The Nutgraf is your weekly newsletter that provides context and helps you decode the most significant events around business, technology and healthcare in India. If you are focused, career-minded and want to improve yourself and the world around you, this is for you.
 
Also, completely coincidentally, the nutgraf has a very specific meaning in journalism. You should look it up.
 
Last week had a lot happening. So here we go.
Are you still watching India on Netflix?
Netflix posted its Q2 earnings last week.
 
Like the final season of House of Cards, it wasn't pretty.
 
How bad was it?
 
Um. Quite.
 
Netflix added a net of 2.7 million subscribers in Q2. All from its international markets. For the first time ever, it lost subscribers in the United States.
 
It gets worse. Just three months ago, Netflix forecast a net addition of 5 million subscribers. It missed its own forecast by nearly 50%.
 
For a public company, reduced growth is one thing. Not being able to see it coming is another thing altogether.
1+3 Reasons Why
 
Netflix attributed this to the following:
 
  1. We are fine: Q2s are always Netflix's slowest growth quarter. There's a seasonality factor.
     
  2. But our shows also sucked: According to the company, "Q2's content slate drove less growth in paid net adds than we anticipated"
     
  3. Also maybe the increased pricing: Netflix said it saw lower retention in regions where it had raised prices a few months ago.
     
  4. It's not bad because it's good: Mystifyingly, Netflix also blamed the previous guy...itself. It suggested an exceptional Q1 may have led to a bad Q2 thanks to something called a 'pull-forward' effect.
 
Analysts listened politely, asked a few questions, and Netflix watched as its stock fell by 12%—one of its largest single day drop in its history.
 
 
Baahubali to the rescue
 
In Netflix's earnings call transcript, a search of how many times a country is mentioned is revealing. USA is referenced 5 times. Spain. 3 times. Europe, Japan, South Korea all get a mention each.
 
India gets 8 mentions. The most.
 
It's clear that Netflix is really banking on India, its largest and last growth market. Apart from a slew of original programming, from Baahubali, to Sacred Games 2 (both of which were mentioned by name in the earnings call), Netflix is about to do something in India that it's never done anywhere else in the world.
 
It's dropping prices. By offering a new, mobile-only, one-device plan, at roughly half the price it offers a subscription right now. This was always in testing, but Netflix finally confirmed its roll-out at the earnings call.
 
So, to summarise: 5 million subscribers forecast in Q2. 2.7 million achieved. What's Netflix forecasting next quarter?
 
7 million subscribers.
 
No pressure, Sacred Games. No pressure.
An e-commerce company snaps back to life
Snapdeal also posted its annual revenue numbers. And it was...interesting.
 
The backstory
 
A few years back, Snapdeal was the third largest e-commerce company in India, behind Flipkart and Amazon. It was backed by a marquee set of investors including Softbank and Alibaba, and was valued at $6.5 billion at its peak.
 
In 2017, things took a turn for the worse. Losses mounted. Growth dried up. At the time, Snapdeal had revenues of Rs 1,158 crore (~ $174 million), with expenses of Rs 4,400 crore (~$660 million). Not good.
 
Investors pushed the company to sell to Amazon or Flipkart, neither of which worked out. Finally, the founders rebelled (sort of), laid off nearly 70% of the company, and decided to chart a new course, which they called Snapdeal 2.0.
 
Default Alive
 
English computer scientist and co-founder of Y Combinator, Paul Graham once wrote that the most important question for an early startup was whether it was default alive, or default dead. Default alive companies need capital to grow. Default dead companies need capital to be saved.
 
In 2019, Snapdeal posted a revenue of Rs 925 crore (~$139 million), nearly the same as it did in 2017. But its expenses fell to just Rs 186 crore ($27 million).
 
It's impressive. But for perspective, Flipkart's last annual revenue is around Rs. 30,000 crore (~$4.5 billion), so Snapdeal has a long, long way to go.
 
In fact, a Snapdeal executive had this to say back in 2017:
 
"What happens now is a good question. People can criticise the Snapdeal 2.0 business model but the fact is, there is an opportunity to build a lean, category-focused e-commerce company. Can you create your own niche? Of course you can."
 
It remains to be seen how long it can keep this up.
 
But for now, Snapdeal is default alive.
 
Sometimes, being alive is good enough.
From Ebix to Ebay
Speaking of Snapdeal, we really must get to Ebay. But before that, Yatra.
 
Yatra was once a serious contender among India's online travel portals. Now it is part of Ebix, the NASDAQ-listed company that is a bit of something and everything. On 19th July, Ebix announced the formal closure of its March 11th offer to acquire Yatra. For $337.8 million, Yatra will now become part of EbixCash, an Ebix subsidiary that calls itself "India's largest financial exchange" and wants to IPO next year. In preparation for that, it has been acquiring Indian companies left, right and centre.
 
Ebix is a tremendous stock. Just as recently as September 2018, the Ebix stock was up a stupendous 445% over the past four years. Since then though, it's down 44%. And had you bought it on 11 March, the day Ebix announced its intent to acquire Yatra, you'd still be down 13%.
 
There was this rather inexplicable press release it put out last month though: "Ebix Is Not Aware of Any News, Events or Tariffs that Would Negatively Impact its Business or Account for Today's Abnormal Trading Activity. Reiterates Goal of Achieving Greater Than $800M in Annualized Quarterly Revenues by 2019"
 
Three horses of the ebaycalypse
 
Last week also saw Ebay make its third major attempt to crack the elusive Indian market in 15 years with its purchase of a 5.5% stake in Paytm Mall, the e-commerce marketplace linked to Paytm*. Neither company announced the valuation. Poor Ebay has had rotten luck with India, being either too early, too late or too unlucky.
 
In 2004 when they entered India by acquiring auction marketplace Bazee.com, they were way too early.

Ten years later, in 2014, they invested $133 million in e-commerce marketplace Snapdeal, doubling down on a smaller investment a year earlier. Snapdeal would go on to semi-implode and become the first of the tech unicorns in India to deflate.

Realising they bet on the wrong horse, Ebay then threw its hands up and invested $500 million in Flipkart in 2017. It also decided to hand over its India marketplace to Flipkart. But the very next year, Walmart bought Flipkart for $16 billion.
 
"We are deeply committed to India and believe there is huge growth potential and significant opportunity in this dynamic market,"
 
- Jooman Park, eBay Senior Vice President, APAC.
 
Well, that's one way to say "we're back to square one".
Outrageous Medical Bills
Last week, the cabinet finally cleared a bill to set up a National Medical Commission (NMC). It replaces the MCI (Medical Council of India), a regulator plagued by accusations of widespread corruption, which had vast powers.
 
What kind of powers?
 
Lots. Approving and assessing medical colleges. Conducting entrance exams. Setting course fees. Basically deciding requirements of who become doctors, and who don't.
 
Isn't that a good thing?
 
Depends. If you ask the Indian Medical Association (IMA) and its 300,000 doctors, they would disagree. They have protested against the NMC multiple times.
 
But why?
 
Well, it's complicated, but here's the gist:
  • The IMA wasn't involved in drafting the bill. Instead, it was done mostly by NITI Aayog, a non-government think tank.
  • The NITI Aayog proposed changes which benefit private institutes, and alternative forms of medicine like homeopathy and ayurveda. The IMA thinks this will reduce the quality of doctors.
 
But why drop the standards like this?
 
Simple. There aren't enough doctors in India. Not nearly enough.
 
What We're Reading
A book about the first 5,000 years of debt. By David Graeber, an anthropologist, self-proclaimed anarchist, and a leading figure of the Occupy Wall Street movement, and often credited as the person who coined 'We are the 99%'.
 
"Arguments about debt have been going on for at least five thousand years. For most of human history—at least, the history of states and empires—most human beings have been told that they are debtors. Historians, and particularly historians of ideas, have been oddly reluctant to consider the human consequences, especially since this situation—more than any other—has caused continual outrage and resentment. Tell people they are inferior, they are unlikely to be pleased, but this surprisingly rarely leads to armed revolt. Tell people that they are potential equals who have failed and that therefore, even what they do have they do not deserve, that it isn't rightly theirs, and you are much more likely to inspire rage."
 
- Debt, The First 5000 Years
 
It's surprisingly lucid. 
That’s it for this week.
 
Did you like the newsletter? Send it to your friends.
 
Hated it? Never mind. Send me a bottle-cap challenge video instead.
 
Regards,
Praveen Gopal Krishnan
praveen@the-ken.com
 
 
*Disclosure: Vijay Shekhar Sharma, the founder of Paytm, is an investor in The Ken
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